Krbato Car Android Multimedia Player Touch Screen For Volkswagen Passat 2016 FAQ 1.Does your product have a GPS map? Yes,If you purchase our products, we will install the GPS map software for your country before shipment. 2.Why don't you reply to my question? Since China time is different from your country time, we work from 9:00am to 18:00 pm in China, Monday to Friday. We will reply to your question during working hours. 3.How to know if your product is suitable for my car？ You can ask our customer service before buying, tell us your car name, year of manufacture and attach a photo of the interior dashboard, we will help you further confirm. 4.How long is the warranty period for your products? Our product warranty period is 12 months, if the product has any quality problems, we will provide free repair. 5.Does your product provide system upgrades or update map software? Yes, when our factory develops new systems or the latest software, we will provide it to customers. 6.Is your product easy to install? Yes,it is plug and play, wires and plugs are one on one, all necessary accessories will come. 7.Do I need to pay customs duties? Yes, the price and shipping cost of the product at AliExpress does not include tariffs. Our products are shipped from China and buyers are required to pay customs duties. If you have special package value requirements, you can contact us, we can help you. Notice:Because our products are factory customized, the production batch is different, the UI interface will be different. If you have special UI interface requirements, please contact us. About Service: 1. The warranty of the car dvd is one year, we have been sold car dvd for almost 10years, we can supply the most professional aftersale service. 2. If you bought the car dvd from us, we will supply the lifetime aftersale service for you, you can ask us for navigation update or new firmware if we get any new. 3. All the messages will be replied within 24 hours in working days Shipping Note: 1. Usually process orders in the next 24 hours after paid, it is better you'll check emails during this time if we have other information neededfrom you. 2. We can't deliver toP.O Box& can't deliver without receiver's phone No. 3. Please make sure the shipping address is same as filled in aliexpress order. 4.Brazil customersplease tell your tax no. (CNPJ NO. or CPF NO.) if choose DHL or FedEx. 5.Russia customersplease give the receiver's FULL NAME. 6.Germany& Europe customers, please provide the EORI no. if choose "FedEx" Shipping. 7.Remote area feeexcluded, for addresses listed in the Remote areas on DHL/Fedex website, will be charged an extra US$35. Feedback: 1.Customer's satisfactory is our ultimate goal. If you are satisfied with our products and service, please leave us5 stars feedback. 2.Please don't open the dispute directly, or it will be handled over to aliexpress dispute team. which we cannot help you about the problem and you will need to wait for more time to solve your problem. 3.If you have problem or question please contact us before open a dispute or leaving any type of feedback. 4.If you love our product, may I ask your help to leave a positive feedback and good pictures for your order? It is a great encouragement and support to us, we will do better and better in the future. 
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